Privacy Policy

Updated: 13 December 2020

The information we collect When you interact with Australia China Solutions Pty Ltd the Trustee for 3mandarins Trust (trading as ‘3mandarins’, and herein referred to as ‘3mandarins’, ‘we’ or ‘us’), we may collect information from you; such as when you request a quote, email us with a translation enquiry, subscribe to our newsletters or contact our customer service representatives or use certain 3mandarins services.

For our clients, the information we collect may include, but not be limited to; usernames, email addresses, any messages, images, transient VOIP data (to enable communication delivery only) or other content you send via email or forms on our website(s).

For our vendors, the information we collect may include, but not be limited to; usernames, email addresses, any messages, images, transient VOIP data (to enable security of access to our servers), qualifications, experience levels and specialisms.

When you interact with us through our services, we receive and store certain information such as an IP address, device ID, and your activities within the services. We may store such information or such information may be included in databases owned and maintained by us.

The services may use such information and pool it with other information to track, for example, the total number of visitors to our websites.

We do not sell your information to third-parties under any circumstances.

Your rights As a data subject, your rights are outlined in the Privacy Act (1988), which we will comply with.

If you have any comments, concerns or complaints about our use of your personal data, please contact us:

We will respond to any rights that you exercise as soon as possible in receipt of your request, unless the request is particularly complex or cumbersome, in which case we will respond within six months (we will inform you within the first month if it will take longer than one month for us to respond).

Where a response is required from us within a particular time period pursuant to Privacy Act, we will respond within that time period.

Data Submission, storage, user uploads and services If you no longer consent to our processing of your data (in respect of any matter referred to in this Privacy Policy as requiring your consent), you may request that we cease such processing by contacting us via the

Please note that if you withdraw your consent to such processing, for example in respect of the use of cookies, it may not be possible for us to provide all/part of the Service to you.

3mandarins will not share your data without your consent or unless required by law (except as set out in this Privacy Policy).

Withdrawal of consent By the nature of our services, 3mandarins may gather statistical information and store that information. This may include information that does not identify you individually.

If 3mandarins becomes involved in a merger, acquisition, or any form of sale of some of all of its assets, we will provide notice before Your Data is transferred to any third-party. This may include information that does not identify you individually.

We may share with third-parties certain pieces of aggregated, non-personal information such as the number of sites, devices accessed while using 3mandarins, for example. This may include information that does not identify you individually.

We restrict access to personal information to employees, vendors and associates who need to know that information in order to operate, develop, or improve our service or to subcontractors providing services to us. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination civil litigation and/or criminal prosecution, if they fail to meet these obligations.

Your data may be transferred to, stored at, or accessed from a destination outside Australia for the purposes of us providing the services. It may also be processed by staff operating outside Australia who work for us or any of our suppliers.

By submitting your data, you explicitly consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this Policy.

All information you provide to us is stored in our (or contracted third-party) secure servers. Where we have given you (or where you have chosen) a password which enables you to access the Service, you are responsible for keeping this password confidential. We ask you not to share a password with any person not authorized to use the Service.

Storage and destruction of previous translations We may store the documents related to your translation job or other services (source documents, supporting documents, translated documents) in our system for a maximum of 7 years from the time the job is created. After this period, all documents related to your job will be securely and permanently destroyed from our system.
Legal information 3mandarins respects the privacy of our visitors and customers. We recognise the need for protecting appropriate personal information that you provide to us as per the Privacy Act (1988). We have therefore established this Privacy Policy to assist you to understand what information we collect and how that information is used.
What personal information do we collect The type of information we will collect about you, but not exclusively, includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card details if you are paying in this manner
  • Credit information – if you are engaging with our services as a business and wish to set up a credit account
  • Any personal information contained in documentation uploaded as part of a translation job or other services

Credit/debit card details will be collected but, unlike other details, will not be held on our database. Your credit card information will be stored with our third-party online secure payment processing provider.

If you are quoted for a job that requires a deposit and balance to be billed at the end then your card will be charged for the remaining figure (quote minus deposit already paid) on completion of the job and prior to the translated files being released. You will be notified by email that the completion payment has been processed. 

On 3mandarins’ websites you can request information about our services, download marketing or support materials, and request pricing quotes. The types of personal information you provide to us on our websites may include names, employer, addresses, phone numbers, and e-mail addresses.

Website cookies and third party websites A cookie may contain information (such as a unique user ID) that is used to track the pages of the websites you’ve visited. This information is stored in a safe and secure database. You can refuse cookies by turning them off in your browser.

3mandarins does use “cookies” on its websites. Cookies are identifiers that can be sent from a website via your browser to be placed on your computer’s hard drive. Thereafter when you visit a website, a message is sent back to the web server by the browser accessing the website. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilising cookies may prevent you from using certain functions and features of websites.

The information collected from the use of cookies is used and analysed to improve 3mandarins’ websites. 3mandarins uses the information collected from the “cookies” to collect the pages visited, navigation patterns, etc. of a visitor. This information helps us answer questions such as “What information is of most interest to our customers?” and “What kind of services do our customers require?”

The 3mandarins websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the 3mandarins website. 3mandarins does not control those sites or their privacy practices, which may differ from 3mandarins’. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third-parties is not covered by the 3mandarins Privacy Policy.

Contact information  For more information on our current Privacy Policy, you may wish to contact us directly:

For more information on 3mandarins’ Terms & Conditions, please visit

If you have any questions regarding the Privacy Policy or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to

Australia China Solutions Pty Ltd the Trustee for 3mandarins Trust (trading as “3mandarins”) is an Australian registered company (ABN: 63 473 119 272). Any information provided on this website including price guidelines, is for indicative purposes only and should not be relied upon. For an accurate price and timeframe please use the form to request a quote. All quotes for services should be read in conjunction with our Terms & Conditions. Any personal or confidential information we collect is stored in accordance with our Privacy Policy.

Copyright 2020 Australia China Solutions Pty Ltd