Updated: 13 December 2020
|The information we collect||When you interact with Australia China Solutions Pty Ltd the Trustee for 3mandarins Trust (trading as ‘3mandarins’, and herein referred to as ‘3mandarins’, ‘we’ or ‘us’), we may collect information from you; such as when you request a quote, email us with a translation enquiry, subscribe to our newsletters or contact our customer service representatives or use certain 3mandarins services.
For our clients, the information we collect may include, but not be limited to; usernames, email addresses, any messages, images, transient VOIP data (to enable communication delivery only) or other content you send via email or forms on our website(s).
For our vendors, the information we collect may include, but not be limited to; usernames, email addresses, any messages, images, transient VOIP data (to enable security of access to our servers), qualifications, experience levels and specialisms.
When you interact with us through our services, we receive and store certain information such as an IP address, device ID, and your activities within the services. We may store such information or such information may be included in databases owned and maintained by us.
The services may use such information and pool it with other information to track, for example, the total number of visitors to our websites.
We do not sell your information to third-parties under any circumstances.
|Your rights||As a data subject, your rights are outlined in the Privacy Act (1988), which we will comply with.
If you have any comments, concerns or complaints about our use of your personal data, please contact us: firstname.lastname@example.org.
We will respond to any rights that you exercise as soon as possible in receipt of your request, unless the request is particularly complex or cumbersome, in which case we will respond within six months (we will inform you within the first month if it will take longer than one month for us to respond).
Where a response is required from us within a particular time period pursuant to Privacy Act, we will respond within that time period.
|Withdrawal of consent||By the nature of our services, 3mandarins may gather statistical information and store that information. This may include information that does not identify you individually.
If 3mandarins becomes involved in a merger, acquisition, or any form of sale of some of all of its assets, we will provide notice before Your Data is transferred to any third-party. This may include information that does not identify you individually.
We may share with third-parties certain pieces of aggregated, non-personal information such as the number of sites, devices accessed while using 3mandarins, for example. This may include information that does not identify you individually.
We restrict access to personal information to employees, vendors and associates who need to know that information in order to operate, develop, or improve our service or to subcontractors providing services to us. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination civil litigation and/or criminal prosecution, if they fail to meet these obligations.
Your data may be transferred to, stored at, or accessed from a destination outside Australia for the purposes of us providing the services. It may also be processed by staff operating outside Australia who work for us or any of our suppliers.
By submitting your data, you explicitly consent to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this Policy.
All information you provide to us is stored in our (or contracted third-party) secure servers. Where we have given you (or where you have chosen) a password which enables you to access the Service, you are responsible for keeping this password confidential. We ask you not to share a password with any person not authorized to use the Service.
|Storage and destruction of previous translations||We may store the documents related to your translation job or other services (source documents, supporting documents, translated documents) in our system for a maximum of 7 years from the time the job is created. After this period, all documents related to your job will be securely and permanently destroyed from our system.|
|What personal information do we collect||The type of information we will collect about you, but not exclusively, includes:
Credit/debit card details will be collected but, unlike other details, will not be held on our database. Your credit card information will be stored with our third-party online secure payment processing provider.
If you are quoted for a job that requires a deposit and balance to be billed at the end then your card will be charged for the remaining figure (quote minus deposit already paid) on completion of the job and prior to the translated files being released. You will be notified by email that the completion payment has been processed.
On 3mandarins’ websites you can request information about our services, download marketing or support materials, and request pricing quotes. The types of personal information you provide to us on our websites may include names, employer, addresses, phone numbers, and e-mail addresses.
3mandarins does use “cookies” on its websites. Cookies are identifiers that can be sent from a website via your browser to be placed on your computer’s hard drive. Thereafter when you visit a website, a message is sent back to the web server by the browser accessing the website. You may elect not to accept cookies by changing the designated settings on your web browser. However, not utilising cookies may prevent you from using certain functions and features of websites.
For more information on 3mandarins’ Terms & Conditions, please visit www.3mandarins.com/terms-and-conditions